California Air Resources Board

What is an Ombudsman?

An Ombudsman serves as a "friendly advisor" to individuals and stakeholders, investigates complaints on air quality issues and regulations, acts as an unbiased party during disputes, and helps customers achieve equitable solutions. CARB's Ombudsman operates independently of division staff and serves as a confidential resource to our stakeholders. The Ombudsman can investigate a complaint and make a recommendation, but has no direct, legal authority to make or reverse a decision.

How Can the Ombudsman's Office help me?

Frequently, small businesses, community activists, and private citizens do not have the necessary resources to play a major role in the development of regulations that affect them. To address these issues, the Office of the Ombudsman oversees CARB'S Business Assistance Program and Air Quality Education Program. The Office staff provides individuals access to resources and contacts that can aid in addressing environmental compliance requirements, financial resources, and air quality educational needs.

If you have an interest in a specific air quality issue, the Ombudsman and her staff can help you engage in the regulatory process. We want everyone who chooses to do so, to have an opportunity to participate in the development of California's air quality programs. We will work with you to determine ways in which you can get involved.

The Office of the Ombudsman provides:

• Toll-free telephone assistance (800-272-4572);
• Program information (links to fact sheets, reports, tools, etc.);
• Sustainability and business resiliency information;
• Information on public meetings and compliance training seminars;
• Confidential and impartial advice;
• Information on financial incentives, rebates, and grants; and
• Air Quality Education materials and information