Resolving Diesel Particulate Filter or DPF Related Problems
The Diesel Particulate Filter (DPF) is a mechanical device used to reduce black smoke emitted from a diesel engine's tailpipe. The black smoke is diesel PM and is a carcinogen. Occasional problems may arise due to factors related to manufacturing, installation, or engine maintenance practices.
Use the following protocol to resolve DPF related performance or reliability issues.
For Trucks & Buses (Including Drayage/Port Trucks)
Step 1: Contact your installer. Your installer is the one who put the DPF on your vehicle.
Most problems are resolved in this manner
Step 2: Contact the device manufacturer if the installer cannot resolve your complaint.
The manufacturer name and contact information is on the DPF label, located on the filter can or attached to the engine.
On-road Manufacturer Factory Contacts
Step 3: Contact CARB at 866-6DIESEL or 8666Diesel@arb.ca.gov.
If the installer or manufacturer cannot resolve your complaint.
If your complaint is not resolved by the installer or manufacturer, you may contact CARB and staff will ask you specifics about your retrofit issue. Depending on the situation, they may send you a Retrofit Filter Complaint Form (Form ECARSD/IUVPB-100) to collect more information. Once you fill out the form, please return it to CARB. The form will be sent to the Retrofit Implementation Advocate (RIA) Team for further investigation. Below are examples of issues that the RIA helps resolve:
- Excessive filter plugging and alarms are still present even with proper documented engine maintenance. More information on proper engine maintenance with DPF.
- The installer or manufacturer are non-responsive.
- A warranty issue is not resolved with the manufacturer.
- Other issues related to the operation of the retrofit filter that are not resolved by the installer or manufacturer.
For Transport Refrigeration Units (TRUs or Reefers)
Contact CARB at 1-888-878-2826 or firstname.lastname@example.org and contact your installer and/or manufacturer.
For 2007 and newer engines with factory installed DPFs or Original Equipment Manufacturer (OEM) filters
Contact CARB at (800) 242-4450 or email@example.com.
866-6 DIESEL (866-634-3735)