Resolution Process
CARB has approved Policies and Actions for Environmental Justice, and made specific commitments related to the Policies. One such commitment was to work with the local air districts and other interested stakeholders to review and improve existing complaint resolution protocols.
The intent of the Protocol is to ensure timely and effective resolution of air pollution complaints and to inform the public of the process. This Protocol specifically applies to CARB and major urban air districts, but the general process outlined in the Protocol
will be utilized by all local air districts.
If you would like to learn more about how to resolve air pollution complaints, please review CARB's Complaint Resolution Protocol (English | Spanish).